Terms and Conditions
All orders taken are subject to our terms and conditions.
Your statutory consumer rights are not affected .
Prices for chocolates are clearly stated on the website or by personal quotation for specific orders.
Cakes are quoted at the time of ordering and once a deposit is made no increase in price will be payable due to raw material price increases if collected within 12 months of order date.
All celebration cake orders booked require a 50% deposit. The order becomes contractuaL on payment of that deposit.
The balance for all cake orders over £100.00 value must be settled 7 days prior to collection.
Balances on cake orders below £100.00 can be paid for on collection.
Cancellations & Refunds
Cake orders cancelled will incur the following cancellation charges.
3 months + notice 40% of total cake cost
1 to3 months notice 50% of total cake cost
Less than 1 month notice 75% of total cake cost
Less than 2 weeks notice 100% of total cake cost
Hired cake stands returned damaged will incur the full forfeit of the deposit.
Delayed return of stand (over 3 days) will be charged on a pro rata cost basis.
Chocolates cannot be returned, even if unopened, unless under product complaint for quality or incorrect content.
Your order can be collected at the arranged time during normal business hours. These are displayed on our website and at the shop .
All cakes are supplied in the appropriate cake boxes and are transported at the customers own risk.
No liability can be accepted once your journey has commenced.
Chocolate orders are delivered by Royal Mail or by hand for local deliveries at arranged cost.
Cake orders can be delivered by arrangement Monday to Saturday at any agreed time of day,from 8.00a.m to 7.00p.m..
Cost of delivery is on a case by case basis dependant on travelling time, distance and complexity of cake ordered. Quotation will be given at time of order.
Only one attempt will be made to deliver and if this is not possible your order will be returned to our business premises for collection.
We accept cash , all major credit and debit cards .We also accept payment by Paypal and through our e-commerce website. Cheques are not accepted unless by prior arrangement.